Exchanges / Returns / Claims

At prettyunitshop, customer satisfaction is our top priority. Please review our policy carefully before placing your order.

Returns & Exchanges

We accept exchange requests within 15 days of delivery for eligible items that are:

• Unused and unworn
• In original condition
• Returned with original packaging and proof of purchase

Please note that items marked as Final Sale, Clearance, or Special Promotion are not eligible for return or exchange unless the item received is damaged, defective, or incorrect.

Refund Policy

At this time, prettyunitshop operates a limited refund policy. Refund requests may be reviewed and approved under special circumstances at our discretion.

Please note:

• Original shipping fees are non-refundable
• Refund processing times may vary depending on your payment provider or bank
• Approved refunds typically take several business days to appear in your account

Cash on Delivery (COD) Orders

For Cash on Delivery purchases, exchange or claim requests must be submitted within 15 days after the package is delivered.

To request support, please contact our Customer Care Team:

• Phone / WhatsApp: +86 17322058113
• Email: 17322058113@163.com

Our team will review your request and respond as quickly as possible.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, a shipping confirmation email with tracking information will be sent automatically. After shipment, our Return & Exchange Policy will apply.

Shipping Information

Most orders are delivered within 8–15 business days, depending on your location and shipping carrier availability.

Please understand that delivery times may occasionally be affected by:

• Customs inspections
• Severe weather conditions
• International shipping delays
• Peak holiday seasons

Payment Verification Notice

For security purposes, some payments may occasionally appear as “failed,” “pending,” or “flagged” due to bank or payment gateway verification systems.

If you experience any payment issues, please contact us directly and our support team will assist you promptly.

Rights Reserved

prettyunitshop reserves the right to cancel, refuse, or limit any order at our sole discretion, including but not limited to:

• Product availability issues
• Pricing inaccuracies or listing errors
• Suspected fraudulent activity
• Payment authorization or verification concerns

By placing an order on our website, you agree to the policies and terms listed above.